Terms of Service for Maple Leaf Garden Works

Effective Date: June 26, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services provided by Maple Leaf Garden Works (“Maple Leaf Garden Works,” “we,” “us,” or “our”), located at 7420 Granville Street, Vancouver, BC V6P 4Z9, Canada. By requesting, scheduling, receiving, or paying for any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all customers, property owners, tenants, authorized agents, and any other persons who engage Maple Leaf Garden Works for services. If you are entering into these Terms on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity.

2. Scope of Services

Maple Leaf Garden Works provides garden and outdoor property maintenance services, which may include, without limitation:

• Garden design and planning;
• Lawn care and maintenance;
• Seasonal planting and flower bed installation;
• Pruning and shrub trimming;
• Mulching and soil improvement;
• Weed control and garden cleanup; and
• Irrigation system checks and adjustments.

Service descriptions, estimates, schedules, and recommendations are provided in good faith based on the information available at the time. Actual work performed may vary depending on site conditions, weather, plant health, soil conditions, access, safety concerns, and customer instructions.

Unless expressly agreed in writing, our services do not include:

• Structural landscaping, hardscaping, or construction;
• Electrical, plumbing, or irrigation repairs beyond basic checks and adjustments;
• Pest extermination or application of restricted pesticides;
• Removal of hazardous materials, invasive species requiring special permits, or contaminated soil;
• Tree removal, stump grinding, or work requiring specialized arborist certification; or
• Any service prohibited by applicable law or municipal bylaw.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and current information about the property and requested services;
• Ensure that you have the legal right to authorize work at the property;
• Obtain any required permissions, permits, strata approvals, landlord consent, or municipal approvals before work begins;
• Disclose known hazards, including underground utilities, irrigation lines, pets, bee nests, unstable ground, contaminated soil, toxic plants, or other site risks;
• Secure pets, children, valuables, and fragile items before service commencement;
• Provide safe and reasonable access to the property, including water and power access where necessary;
• Comply with all applicable laws, bylaws, and regulations; and
• Review completed work promptly and notify us of any concerns within a reasonable time.

You acknowledge that failure to disclose material information or to prepare the site properly may result in delays, additional charges, reduced service quality, or cancellation of the service.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, fees are based on our current rates, written estimates, or service agreements. Estimates are provided for planning purposes and may change if the scope of work changes or if site conditions differ from those disclosed.

• Invoices: Invoices are due upon receipt unless otherwise stated.
• Deposits: We may require a deposit for larger projects, seasonal work, or special-order materials.
• Additional Charges: Additional labour, materials, disposal fees, travel charges, emergency call-outs, or equipment rental may be charged if reasonably necessary to complete the work.
• Late Payments: Overdue balances may be subject to interest at the maximum rate permitted by applicable law, together with reasonable collection costs.
• Taxes: Applicable taxes, including GST/PST where required, will be added to charges unless expressly included in a written quote.
• Material Costs: Plant materials, soil amendments, mulch, and other supplies may be billed separately unless included in the estimate.

We reserve the right to suspend or withhold services for overdue accounts, subject to applicable law and any prior written agreement.

5. Cancellation and Refund Policy

You may cancel or reschedule a service by contacting us as soon as possible. Cancellation terms may vary depending on the type of service, materials ordered, and timing of the cancellation.

• Standard Cancellations: If you cancel with reasonable notice before work begins, we may provide a full or partial refund, less any non-recoverable costs already incurred.
• Late Cancellations: Cancellations made after materials are purchased, staff are dispatched, or work has commenced may be subject to a cancellation fee or charge for work performed and costs incurred.
• Weather Delays: If services are delayed or rescheduled due to weather or unsafe conditions, we will make reasonable efforts to arrange a new service date.
• No Refund for Completed Work: Completed services are generally non-refundable, except where required by law or where we agree otherwise in writing.

Refunds, if approved, will be issued using the original payment method where practicable and within a reasonable time.

6. Liability Limitations

To the fullest extent permitted by applicable Canadian law, Maple Leaf Garden Works shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of enjoyment, loss of use, or business interruption, arising from or related to our services or these Terms.

Without limiting the foregoing, we are not responsible for:

• Pre-existing property conditions, hidden defects, or latent damage;
• Damage caused by undisclosed utilities, irrigation systems, buried objects, pests, or disease;
• Plant failure due to weather, drought, disease, improper care by others, or unsuitable site conditions;
• Delays caused by weather, supply shortages, access issues, or force majeure events;
• Damage resulting from customer instructions that we reasonably follow; or
• Losses arising from failure to maintain the property after service completion.

Our total liability for any claim arising out of or relating to the services shall not exceed the amount paid by you for the specific service giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for gross negligence, wilful misconduct, or statutory consumer rights that cannot be waived.

7. Intellectual Property Rights

All content created or provided by Maple Leaf Garden Works, including service descriptions, written plans, designs, drawings, estimates, photographs, templates, logos, and website content, remains our property or the property of our licensors unless otherwise agreed in writing.

Upon full payment, you receive a limited, non-exclusive, non-transferable licence to use any custom garden design or planning materials we provide solely for the property and purpose for which they were created. You may not reproduce, distribute, sell, or use our intellectual property for other projects or commercial purposes without our prior written consent.

We may photograph completed work for records, quality control, training, marketing, or portfolio purposes, provided that any use of personal information is handled in accordance with applicable privacy laws and any applicable consent requirements.

8. Data Protection and Privacy

We collect, use, and disclose personal information only as reasonably necessary to provide our services, manage customer relationships, process payments, maintain records, comply with legal obligations, and improve our operations.

Personal information may include your name, address, contact details, service preferences, billing information, property access instructions, and communications with us. We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure.

We may share personal information with trusted service providers, payment processors, subcontractors, or advisors who assist us in operating our business, provided they are bound by appropriate confidentiality and security obligations. We may also disclose information where required or permitted by law.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in these Terms and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, as applicable.

If you have questions about our privacy practices or wish to access or correct your personal information, contact us using the details below.

9. Force Majeure

Maple Leaf Garden Works shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, storms, flooding, wildfire, power outages, labour disruptions, supply chain interruptions, government restrictions, public health emergencies, acts of God, accidents, or other unforeseen events.

In the event of force majeure, we may suspend, reschedule, or modify services as reasonably necessary. We will make reasonable efforts to notify you and resume performance as soon as practicable.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or applicable law. The revised Terms will be effective when posted, communicated, or otherwise made available to you, unless a later effective date is stated.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services and, where applicable, cancel any future scheduled work.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, our services, or any related transaction shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Vancouver, British Columbia shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or related to these Terms or our services, except where applicable law requires otherwise.

12. Contact Information

If you have questions, concerns, or requests regarding these Terms or our services, please contact:

• Maple Leaf Garden Works
• 7420 Granville Street, Vancouver, BC V6P 4Z9, Canada
• Email: [email protected]
• Phone: +1 (604) 782-4916

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. If any invalid or unenforceable provision can be modified to make it valid and enforceable, it shall be interpreted and enforced to the maximum extent permitted by law in a manner that most closely reflects the original intent.

By engaging the services of Maple Leaf Garden Works, you acknowledge that you have read, understood, and agreed to these Terms of Service.