Privacy Policy for Maple Leaf Garden Works

Effective Date: June 26, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Leaf Garden Works collects, uses, discloses, stores, and protects personal information in the course of providing garden-related goods and services in Canada. We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Maple Leaf Garden Works is the organization responsible for the collection and processing of personal information described in this Privacy Policy.

Business Address: 7420 Granville Street, Vancouver, BC V6P 4Z9, Canada
Email: [email protected]
Phone: +1 (604) 782-4916

2. Data Collection and Processing

We collect personal information that is necessary to operate our garden business, communicate with customers, provide estimates, schedule services, process payments, and improve our offerings. The types of personal information we may collect include:

• Contact details such as name, address, email address, and telephone number;
• Service-related information, including property access details, project preferences, garden design requests, and service history;
• Billing and payment information, such as invoicing details and payment confirmations;
• Communications you send to us, including inquiries, feedback, complaints, and support requests;
• Technical information collected through our website or digital tools, such as IP address, browser type, device information, and usage data;
• Any other information you choose to provide to us in connection with our services.

We generally collect personal information directly from you, but we may also receive information from third parties where permitted by law, such as referral partners, payment processors, or service providers acting on our behalf.

3. Purpose of Data Processing

Maple Leaf Garden Works processes personal information for the following purposes:

• To respond to inquiries and provide quotes, consultations, and customer support;
• To deliver gardening, landscaping, maintenance, planting, and related services;
• To schedule appointments, manage service visits, and coordinate with customers;
• To issue invoices, process payments, and maintain accounting records;
• To communicate service updates, reminders, and administrative notices;
• To improve our services, website, operations, and customer experience;
• To maintain business records and comply with legal, tax, and regulatory obligations;
• To protect against fraud, misuse, unauthorized access, and other security risks;
• To send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

We process personal information only where lawful and appropriate. Depending on the circumstances, our legal basis for processing may include:

• Consent: where you have given us permission to collect, use, or disclose your information;
• Contractual necessity: where processing is required to provide requested services or fulfill an agreement with you;
• Legitimate business purposes: where processing is necessary to operate and improve our business, provided such interests are not overridden by your rights and interests;
• Legal or regulatory obligations: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.

Under Canadian privacy law, we limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information with third parties only as necessary for the purposes described in this Privacy Policy, including:

• Service providers: companies that assist with website hosting, IT support, email services, scheduling, payment processing, accounting, customer relationship management, and other business operations;
• Professional advisors: lawyers, accountants, insurers, and auditors where necessary for professional services or compliance;
• Authorities and regulators: government agencies, law enforcement, or other parties where required or permitted by law;
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

All third parties are expected to protect personal information and use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in other countries such as the United States. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by appropriate contractual, technical, and organizational safeguards consistent with applicable Canadian privacy requirements.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the nature of the relationship. For example:

• Customer and service records may be retained for the duration of the relationship and for a reasonable period afterward;
• Financial and tax records may be retained for the period required by applicable law;
• Communications and support records may be retained as needed for business and legal purposes.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: request access to the personal information we hold about you;
• Rectification: request correction of inaccurate or incomplete information;
• Erasure: request deletion of personal information in certain circumstances;
• Restriction: request that we limit the processing of your personal information in certain situations;
• Data portability: request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: object to certain uses of your personal information, including some forms of marketing or processing based on legitimate interests.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law or inform you if additional time is needed.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information, we may be unable to provide some services or respond to some requests.

10. Right to Complain

If you have concerns about how Maple Leaf Garden Works handles your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority where applicable.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Access controls and role-based permissions;
• Secure storage and transmission methods where appropriate;
• Staff confidentiality obligations and privacy training;
• Regular review of security practices and service provider safeguards;
• Procedures for responding to suspected privacy incidents or breaches.

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy-related complaint, please contact:

Maple Leaf Garden Works
7420 Granville Street, Vancouver, BC V6P 4Z9, Canada
Email: [email protected]
Phone: +1 (604) 782-4916

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.